Welcome ! If you want to return a product and get your refund, please follow these simple steps:
- Acknowledge the conditions of our return policy (see below)
- Declare your return online. This is mandatory and will only take a few clicks!
- Send back your parcel, the refund will be processed as soon as your products are received into our warehouse.
What are the conditions of the return policy? (More information)
- The return has to be declared in the 14 days following the reception of the product
- The product(s) must be unused
- The product(s) must be in the state you received them & in the original undamaged packaging. (Packages opened with care are not considered damaged)
- Customised products cannot be returned
If you are compliant with these guidelines, just go through our online process to arrange your return.
You will have to contact our customer service directly in the following cases: +443331501116
- If you are returning a product because it is the wrong one or it was damaged when you received it
- If your product is defective and eligible for warranty